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You know that this is a internal communication and you can not publish such emails with name and address. You have heard about the new data protection regulation right? I will delete your post. Anyway as i have PM you your order is on the way to you. It was the back plate not the blcok which...

Have you used new pads and paste or just the old ones? How are the prints of the pads and paste? Maybe wrong pads are placed to wrong components? This is really strange as the block was running fine before. Something must be wrong installed. I dont have any other explanation really.

Have you shoot some photos of that fine black sediment? Sounds very strange to me.

We had a compability list but we have removed it from the shop. We do not have the possibilty to check the cases as there are to many different models on the market. The customer statements (for us) are unreliable on this issue.

Well i think it could work as this block has got much bigger cooling surface then the other blocks. I do not know how it would perform with a 3700X but there is a very good review of Igor with the 2990 WX...

Hi, the only way to find out that the block would fit is a photo of the bare PCB. We can compare the photo with ours and see what we can do for you..

Hi Olivier, I am sorry to hear that. As far we know Asus 2080 Turbo is a non reference graphics card but the blcok that you have pruchased is for the reference design. . It sounds that the block has somewhere contact with the card.We had in the past smilar problems with diferent manufacturers...

Hi, can you please write an email including the copy of the invoice to info@alphacool.com please? We will contact you after receiving. Thank you.

Agreed :)

Sorry for the delay and i am glad that the package is not lost.

As far we know you can not control with iCUE the aRGB strait you need a controller for it. If you read the article description there is no information about this issue. Also commander pro nothing in the article description but under the technical description it says that you can connect 5V RGB...

Hi, i see that you dont have any expirience with water cooling right? Dont do this you will probably damage or break the card while tightening the screws. You can remove or leave them it is up to you or replace it with the new ones. But in any case i strongly recommend you to read some...

You are welcome and stay safe.

You are welcome.

No we are not going to produce any other block until the 30XX series shows up.

Yes this is the only block that we have for this graphics card.

? ? ? ? ? This case is really thiny. I am thinking what would be the best way to build a loop for it :unsure:

Hi, the block that you need is the M08; https://www.alphacool.com/shop/neue-produkte/24555/alphacool-eisblock-gpx-n-plexi-light-rtx-2080-super-m08 The label of the block is different but the PCB/layout seems to be the same.

Hi, what is the PCB number of the graphics card? You can find it on the original packaging or on the front/back side of the card. The number starts with 90YVXXXX-XXXXXX

You are welcome.