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I'm very happy for you that everything worked out and that your order will arrive soon and you can start building :D

Hi, exactly. You can then view your order in your customer account. As soon as your e-mail is processed, the tracking number is usually communicated directly. You cannot track the order directly via the customer account but via DHL or UPS, depending on which shipping service provider you have...

Hi there, Since you ordered at the weekend and the warehouse mainly works from Monday to Friday, your order may not have been processed. You are welcome to send us an e-mail to info@alphacool.com where we can help you with your order.

What exactly do you want to know?

Hi, you can check the compatibility with our GPU configurator: https://www.alphacool.com/en/gpu-config

Hi, you need one connector per fan.

Moin, ob die Pumpe arbeitet kannst du hören. Solltest du nichts hören wird sich die Pumpe auch nicht drehen. Hast du das Produkt schon einmal aufgemacht und geschaut, ob sich Ablagerungen gebildet haben, die den Durchfluss blockieren? Schau mal an den Schnellverschlusskupplungen nach. Ansonsten...

Hi, wie du den In und Out machst ist dir freigestellt.

Hi, yes this block will fit your graphic card.

Hi there, please write an email to info@alphacool.com with this problem. The support team is going to help you.

Hi, to replace the pump, you will need to buy this pump: DC-LT2, https://shop.alphacool.com/shop/pumpen/dc-lt/13332-alphacool-dc-lt-2-2600rpm-ceramic-12v-dc-3-phasen-sinus-pcb

Hi, if you cool a circuit with 2 radiators, you have more surface area to dissipate the heat into the environment. Therefore, a system with cooling for GPU + CPU incl. 2 radiators is better than a system only for the GPU and one radiator.

Hallo, bitte schick uns eine E-Mail an die info@alphacool.com mit deinem Anliegen. Das Support-Team wird sich um dich kümmern.

Hallo, schreib bitte eine E-Mail mit dem Problem an die info@alphacool.com

Hi Rene, In your case, there was apparently no one on site to accept the parcel at the time of delivery. I can only recommend that you send the parcel again.

Hi, please write an e-mail to info@alphacool.com.

Hi, please write an e-mail to info@alphacool.com. They will take care of your request.

Hi, unfortunately we do not have a suitable cooler for your card. You can also check this with our GPU configurator: https://www.alphacool.com/en/gpu-config

Hi, can you please send us the PCB Number?

Hello, if the nickel plating comes loose, this does not affect the performance of the radiator. It is only an optical defect.