4090 Eiswolf 2 AMP - Bad QC - RGB not working, scuffs on fittings, dangerous hotspot temperatures.

[Sorvex]

Hello,

I hope this message reaches the customer support team. I wanted to share my recent experience with the Eiswolf 2 that I installed on my Zotac 4090 Trinity, and I must admit, I'm feeling quite disappointed and frustrated. I'm reaching out to you for assistance and hoping that you can provide me with the support I need.

To be honest, I'm really not happy with the product. I encountered multiple issues that I believe should not have been present considering the price I paid. Let me outline them for you:

1. The RGB lighting is a complete mess. There's only one blue LED that keeps blinking, and sometimes it just turns off altogether. It's far from what I expected and definitely not what I paid for.
2. When the package arrived, I noticed scuffs on the fittings. It seems that the product was not handled with care before being shipped to me, and that's disappointing.
3. The unit was shipped with dry thermal paste, which is causing higher temperatures than normal. It's frustrating to have to deal with these temperature issues due to something that should have been taken care of before shipping.
4. The pump's RGB lighting is seriously uneven. Specifically, the part where it says "Geforce RTX" has noticeable discrepancies. The brightness of the "G" is significantly different, and the LED strip doesn't even cover part of the "X." It's not a small flaw, and it affects the overall appearance of the product.

Honestly, it feels like I received a refurbished product rather than a brand new one. These quality control issues are simply unacceptable, especially considering the premium price I paid.

I have attached some pictures to help illustrate the problems. Picture 1 clearly shows the fan RGB working fine, while the cooler RGB remains non-functional, even though both are connected to the same ARGB header. In pictures 2 and 3, you can clearly see the scuffs on the fittings that were present upon arrival, as well as the glaring inconsistency in the pump's RGB lighting.

I hope you can understand my frustration and disappointment with these issues. I'm reaching out to you in the hopes that you can provide a prompt and satisfactory resolution. Good customer support is crucial in situations like this, and I trust that you will do your best to assist me.

 

[Sorvex]

Attached is some pictures, showing the fan RGB working but not the cooler, despite being hooked up to same ARGB header.

Also on picture 2 and 3, you can see scuffs on the fittings (that you guys shipped it with...) And uneven RGB on the pump, the G is much brighter and half the X is not covered by the LED strip in the pump at all.

 

[Sorvex]

I remounted the cooler with fresh Kryonaut thermal paste and it improved my temperatures by 10 degrees. However, I am seeing dangerous hotspot temperatures on an unknown sensor (It went all the way to 110 degrees before crashing the game), so it seems something isn't being properly cooled. The pump is run at 100% using an asus water-pump + header.

Below is the picture of dangerous temperatures, as well as pictures from re-assembly where I noted the thermal imprints (And the DRY thermal paste, that I re-pasted with Kryonaut after this). I don't see any mistake I made, so I just assume that this is yet another fault of this product... It has worse cooling capability than my 4090 Trinity stock cooler.

as a side note, the glued-on RGB strip on the cooler now completely died.-.

 

[Sorvex]

I have now given up on my cooler after remounting it 3 times, with better thermal paste because hotspot reached dangerous temperatures (110c, which is where damage will happen). I think the cooler is rushed and is flawed in design, making PCB bend so not full contact is achieved.

Here is my GPU temperatures with the Zotac 4090 Trinity cooler that I just mounted in the exact same way in terms of thermal paste, with a heavy overclock and overvolting ~ still not reaching anywhere near the hotspot temperature of the EisWolf 2.

Memory junction temperature however, seems to be far superior on the Eiswolf 2, so maybe that part contacts properly.

 

[aclogic]

Why has the "big" thermal pad below the pump (pic alpha.jpg) an other color than the other pads on the cooler?
The imprint of the thermal paste looks as if there is not enough thermal paste between the chip and the cooler in some places.

 

[Sorvex]

Why has the "big" thermal pad below the pump (pic alpha.jpg) an other color than the other pads on the cooler?
The imprint of the thermal paste looks as if there is not enough thermal paste between the chip and the cooler in some places.

I don't know why it's another colour, it is the pad I was provided by Alphacool.

True, the picture I showed was of the dry thermal paste that I was complaining about. That's why I re-applied it with Kryonaut, because it wasn't fair to judge the cooler with bad paste. (even if alphacool were the ones who supplied it..). Re-applying it did improve the GPU temps by 10c as I mentioned, but the hotspot was still too hot and is likely unrealted to the thermal paste point of contact.

here is a picture of the kryonaut application, as I removed it and put back on Trinity cooler instead.
sry bout the size, had to cut it due to size limit on the forums.

I doubt that it's just because I am horrendous at applying thermal paste, as the first try I put on the cheap zotac cooler, the temperatures on hotspots were already miles better...

Plus, the issue I am having sounds a lot like this guys : https://forum.alphacool.com/threads/xfx-7900xt-merc-310-high-junction-temperature.4156/

 

[Arsenal]

I'm facing very similar issues with my Manli card (which is a Zotac design at heart). I'm using Conductonaut and I'm barely reaching the temperatures possible with the bad Manli air cooler.
I had a huge air bubble in the cooler - which of course didn't help.
At first I had no contact at all with the block on the die. I then increased the amount of Conductonaut to the maximum I deemed safe, then I got temperatures similar to the air cooler - but the card is still throttling because the hot spot is crazy.
For me it feels like there simply isn't enough pressure on the die to get a good thermal conduction going.