Core and Hotspot temps problem with Gigabyte 4070 Ti Super Gaming OC
- Thread starter smk03
- Start date
So hello again, I've ordered myself 1mm pads and tested and measured again. I've measured the original with 0.55mm, the new pads are really 0.95-1mm. I documented it everything with photos... with 1mm pads the GPU is not touched when assembling it together. You told me you have no 0.5mm in production, but the original were 0.5mm and the 1mm don't fit either... so do you know your product guys? do you assure you qualify either in packaging or in manufacturing? Something is wrong here...
edit: luckily I also ordered 0.5mm which I'm using now, but same temperatures as before. GPU good, VRAM around 85C.
edit: luckily I also ordered 0.5mm which I'm using now, but same temperatures as before. GPU good, VRAM around 85C.
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You can't just use any 1mm pads. Not all 1mm pads are the same—it depends on the hardness. We use extremely soft 1mm pads that can compress down to 0.6mm to ensure sufficient contact pressure. If you use pads that are too hard, you'll end up with exactly the problem you're facing now. You need 1mm pads with a hardness of 25 Shore 00 or something very close to that.
Yes, but the original ones were probably also not right so otherwise I would not face this problem at all... the customer support does not answer my request, but in terms of customer satisfaction it would be really great if you could help fixing the issue with the right thermal pads.
Nvidia sometimes has extreme tolerances when it comes to GPU height. The included pads are correct — unless they were somehow compressed (in storage or elsewhere). But if the GPU tolerances are off, different pads may be needed. That’s why we advised you to contact support.
All tickets and emails up to last Sunday have been answered. Either your email didn’t reach us, the ticket system had a glitch, or our response ended up in your spam folder. Our mail is: info@alphacool.com
We need a photo showing the impressions of the current thermal pads and the thermal paste. If you send that to us, we’ll gladly send you suitable replacement pads.
If you prefer to buy them yourself, make sure they’re ultra soft pads with the specified hardness level — or at least very close to it.
All tickets and emails up to last Sunday have been answered. Either your email didn’t reach us, the ticket system had a glitch, or our response ended up in your spam folder. Our mail is: info@alphacool.com
We need a photo showing the impressions of the current thermal pads and the thermal paste. If you send that to us, we’ll gladly send you suitable replacement pads.
If you prefer to buy them yourself, make sure they’re ultra soft pads with the specified hardness level — or at least very close to it.
