HI, same problems here, i Write them an e-mail, no answer yet... (i have also attached them pictures with the pads how they requiest in other threads on this formu) I have an Aorus rtx 3080TI Xterme... today i spend 70 euro only on pads...12.8Wk 1.5,mm 1mm, 2mm . First try was the 1mm pads... no luck on memories.. 96 degrees, then 1.5mm, gpu not touching the plate good, so 1mm again, 93 degrees, and then i replaced the backplate 2mm 3x3 that came with the kit .
Alphacool Eiswolf 2 AIO - 360mm , and now the memories at 88 degrees.
Now i'm waiting a solution from alfa if not, i will return the kit and i will request also my money for the pads... I see they also pm- other members and they give the solution to replace the pads with corect ones from their pockets, how is normal in my opinion.
This is marks .... from alphacools pads