I have already sent a message to them and hope they will send a response soon! I already lost so much time to find a place to install the radiator into my bequit Base 600 case as the radiator (Which is now scratched due to poor paint works) doesn't fit under the top cover followed by the trouble with the I/O plate. I am deeply annoyd that I have bought the Eiswolf.
If they cannot provide a solution I will send it back.
Can imagine how it works these days. Ordered in China and never been checked for compability by quality control.
And customer is forced to take over quality control. Great.
-> Hi, briefly on the subject - we carry out strict quality controls. Ultimately, you can't hold us responsible for the choice of your case. There are cases that are not particularly suitable for the installation of water cooling. There are also many other points: e.g. lack of space due to your hardware etc.... If you want to install a water cooling system, you have to plan well and be aware that the installation will be a bit trickier.
Luckily customer support responded. Well, Its not a big surprise. They are saying it's "customers fault".
The screws and bolts shouldn't be used for my card to fix the bracket. Well. Makes sense to attach them to the box and let the customer think the bracket need to be assembled by using them. Now struggeling with the 3mm and 2mm thermal pads on the back plate as the 3mm's are obviously too thick. Everyone should make their own experience but I cannot recommend this product for use with such an expensive graphics card. Too risky. Will go for thermal pads from Gelid now and hope my card will survive. If not I am sure a lawyer can better decide who's fault it was.
-> In consultation with our developer of the cooler, I must briefly veto this again, as there is indeed an assembly error in the pads. I have included two screenshots in this post (your foto & our manual). The red arrow shows how you glued the pads, the blue shows how they should have been mounted. You glued the pads to the converters, which according to the manual do not need pads! This increases the range by 3mm (now 5mm instead of 2mm). Unfortunately, this means that the planned assembly no longer works in the end. It is important to follow the manual - because this is the only way to ensure functional and technically flawless use of the cooler! That's why you got a faultless cooler.
@Vanzin - fyi