Order No. 30117188

[Superlp12]

The item article 11744 status changed to not available after I made payment. Why is this happening? Please help.

 

[Superlp12]

Without this item, the rest are useless for me. If you are unable to deliver, please cancel the whole order and expedite a full refund. Thanks

 

[Superlp12]

The latest i check indicates my order is in process. Please clarify what is the status of the item article 11744. Thanks

 

[Metropolis34]

Hi, do you have an order or a customer number for us? Sorry my bad just saw the order number

 

[Metropolis34]

the article 18188 is out of stock. Estimated delivery date is the 03.03.2020. Once the article is on stock again we will ship your order asap.

 

[Superlp12]

As the title says order number 30117188

 

[Metropolis34]

Yes i saw

 

[Superlp12]

I am asking about item article 11744 which indicate as not available after payment. Thanks

 

[Metropolis34]

This block is EOL and we do not produce it anymore. You where lucky and could manage to reserve one of the last blocks. As i wrote above the only article which is out of stock is the liquid.

 

[Superlp12]

Ok that clears the picture. By the way, is there a fill port somewhere if I need to refill the liquid like one if your video . Thanks

 

[Metropolis34]

All the new Eiswolf products has got a fil port at the bottom of the radiator. Pelase check the link below which shows how to refill the system:

 

[Superlp12]

Ok that make life easier. Is the pump still available? If so can I add one unit to this order? Thanks

 

[Metropolis34]

The order is paid already. If you want to add anything else you need to write an email to info@alphacool.com and after adding the prodcuts ask for a payment request via PayPal to transfer the balance.

 

[Superlp12]

Ok I will do just that. Thanks

 

[Metropolis34]

You are welcome