Hello,
I proceeded and bought from aquatuning (order 10453377,) the Alphacool Eisbaer Pro Aurora 420 CPU AIO.
Although happy at first, when I started installation of the system, I had some "unpleasant" surprises which I request your feedback.
1) The plates that you send for the TRx4 do not fully match the hole layout for the SWRx8. I had to use a dremel tool for two holes to grind ~2-3 mm each! At a previous discussion I had your team, prior to my purchase, you had verified to me the AIO was compliant with my threadripper pro.
2) When I removed the plastic film from the cooling plate of the pump, I noticed that it had a scratch underneath!!. I have attached photos of this, taken right at that time. I took it on myself and proceeded with the installation, as I cannot be left without a computer. Please verify that you do not see a problem with that.
3) The cooling fans only have a rubber spacer on one side. I needed also on the other side, so that I could choose to mount them externally from my case, pushing the air out. In the future please change this also.
4) Last but not least, at the previous conversation I had with your team, you told me the AIO was compliant with the SWRx8 and included the thermal paste too. The thermal paste you provide is no sufficient at all in terms of quantity for a threadripper pro which has a large die. I had to combine yours and another paste I had in order to proceed. Now I am stuck waiting for a new thermal paste which cost extra 25Eur..
I look forward to your reply, regarding my questions on the cooling plate!
As you can understand, my experience with alphacool was mediocre, although you had not shown these signs!
I have also sent a mail to Aquatuning, informing them about it.
Best Regards.