If they didn't make contact, why not just ship thicker pads for the coils, so they do make contact?HI,
you can check the newest manual directly in our Online Shop or the printed version you have. OPtimum had a older version, where we placed pads as protection on the coils, which doesn´t have any contact with the water block. Due Customer complaints that these protections pads didn´t make contact with the water block, we have removed them, since they shouldn´t cool. Please mount the water block as intended and shown in the newest manual.