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Hi @masaqre. It seems that there might be some problems with translations and miscommunication here, so I will try and help out and clear it up. This is how the process is meant to work: 1) Anyone with problems is meant to return to the place that it is ordered, so the merchant. In the EU...

Yeah, the CPU block must have dirt in it from somewhere. As you have reversed the flow, this may have pushed the dirt out and hopefully it will collect in the reservoir, if you do have problems with the flow in the future, you can clean the CPU block and get the blockage out. This will ensure...

Sorry we couldn't answer sooner! We don't have people in the office at the weekends. Yes, it is correct, you must take the bubble down out if you're using the tube in the top.

We ARE trying to get the new products in. This is exactly what we're waiting for and it si having a knock on effect with other products that other customers are now waiting for also. (for instance, check our AiO section, the Aurora range is completely out of stock and that is a massive seller...

We order containers of products, on the containers there are many small quantities of items. We have our own manufacturing so all of our products come on the same containers. We don't just order 1 container of a single product. We might only have a single item on a container (for example when...

We are being honest. We are having issues with shipping currently. We are fulfilling orders as and when we get the blocks. I am not sugarcoating anything as I have no reason to, it helps neither you or myself. Nothing I will say will get the blocks here any quicker so I am being frank and...

If you do not have any faith in Alphacool as a company and wish to have your order cancelled, you are well within your rights to do. Post in the following section with your Alphacool order number and our support team will deal with that for you. I can only give you the information I have a the...

"The whole idea of preordering it was to receive it when it comes out, that's why we paid upfront. Not to wait until an eventual, unknown moment in the near or potentially far future. " That is exactly what is happening, as they are coming out, they are being sent to customers. The problem is...

Not at all, we will supply all customers that have pre-ordered blocks with a block. We are just seeing a lot of pre-orders and with slow shipping at the moment they're taking longer than usual for us to get them to our warehouse and send them out.

We had a bunch of blocks arrive today which have been sent to customers who have pre-ordered them. We are getting as many as we can as quickly as we can and pre-orders are being fulfilled as and when we get them. Unfortunately, these seem to be a very popular block and there were more pre-orders...

We do say it's an estimated date and we update the date as and when we know that there will be delays. We can fluff that out a little, but but as mentioned it is every product on the container that is delayed, not just this and just changing it on Alphacool.com will not get it changed elsewhere...

Hi @MarvinFS Sorry for the late reply, Iwas sure I already replied to this but then noticed that I hadn't! My fault entirely. On the bottom of the pump there is a small dial that can be turned to ensure that the speed isn't crazy when it is not plugged in via the PWM cable. This would be the...

We can certainly understand the frustration but a lot of it is just out of our hands. Sending emails to our customers is technically possible (although would be very hard due to GDPR laws, internal structure and because all your contact details are only available in specific instances), but the...

You're correct, there is no '3D ruler' but instead we enable you to break it down so that you can build a mock up of the build onto the plate as shown in e1 on the pictures. To expand on this a little, with the example with the CPU block and the fitting on the side, you would simply measure...

aaah sorry, I only just saw these tags! I had a week vacation and didn't see the emails tagging me. In the Eisbaer AiO it is CKC coolant, this may change to our new Tech Protect but we will let people know if this happens. We would always advise to either change the fluid completely or to top...

Hi @DarthFK, Dave here from Alphacool. I am literally doing a video about our radiators at the moment, but here is a little sneak peak especially as it is rather relevant and shows how the fins are painted and that they are 100% copper. For some context, we have had a customer say that they...

Hi ZeeGee, You are correct, we had a small number of early samples (so particularly ones that went to reviewers) with incorrect tubes on the inlet/outlets. Inlets are meant to be blue, outlets are meant to be red. We did this so that customers think of the water as being cold (blue) before...

Just think if Google didn't translate our names ;) :P

Hmm, have you tried to reapply the paste and reseat the cooler again? (i know you did with the first one, I mean since making the changes) Also, have you tried turning the radiator the other way around so that the tubes are at the bottom (I know you won't be able to keep it like that without...

I know, this isn't always the case though depending on the pump/top and block, especially if it is in a smaller loop. It won't increase the flow at all, but it also won't hinder it any in a small loop.