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Wir haben im Forum einen deutschen und einen englischen Bereich ;-) Man kann in beiden Sprachen schreiben. Aber ja, du bist hier grade im ENG Bereich des Forums. Daher wirst du wohl alles auf ENG gesehen haben.

If you dont get an answere until monday from Aquatuning, write us an email. But... if you are from german... why you dont write in german? I mean... we are a german company, sitting in Braunschweig. ;)

Ah... now i got you. Ok, thats terrible if the decouplings are moving with the M4 screws. Seems like you are a really unluky man with this Eisstation. Where are you from and where did you buy the Eisstation?

Sorry, i am not really sure if i undersrtand what you are talking about. The Fill/Drain port is on one side, IN and OUT on the other side, right. But you cant use the FILL/DRAIN port as an IN or OUT. Because you will lose the halfe of the cooling power of the radiator. The water flow is like...

Doesnt matter where and what you buy, you can always have a defect on a product. But, never saw that sombody got defect decoupelings, thats new for me. And to be honest, i used the Eisstation a lot of times and never had a loose backplate. Anyway, i have no idea how the Eisstation was mounted in...

The Eisstation comes with a velcro mat that can be glued on. It sticks so well that you can stick one side on the 2.5" holder and the other side on the underside of the Eisstation. Then you can just press it on and the whole thing is ready. It holds wonderfully.

Hi, in the most countrys, DHL gives the package to a local post office and don`t deliver the packages by themselfe. Next time choose UPS and you will not have any problems. For this order, please ask over email because i am not in the support team and i can not check the orders. Thats the...

Hi, sorry, we dont have a block for this card. PCB looks similar to the MSI 5700 XT Evoke but there are some smaller parts different so the blocks will not fit.

Due to an illness of one of our support staff members, we are currently only able to respond to support requests in the forum to a very limited extent. Please contact info@alphacool.com directly with questions about the order status or cancellations. Thanks for your understanding.

Always depends on where you have buying it. Best way if you ask our support team directly since some of them are sick at home so nobody of the support team is in the forum right now.

For the future.... if you like to use water cooling products... best way is to buy GPUs with Reference Design or Founders Edition. That are cards you will always get blocks for.

:oops: ? I am happy that you found that fan. Because as i listen to the video i was not really sure if that could be the pump. It was a strange sound for the pump but you sounded so convinced that it had to be the pump that I just believed it. We make sometimes updates of the manual, but to...

It will not fit on Rev. 1.1, sorry. ther is no chance to mount this cooler on this card.

Hi, did you check your spam folder? And when did you wrote the mail?

You need only two things. 1. https://www.alphacool.com/shop/schlaeuche/schlaeuche/26889/alphacool-eisbaer-tpv-extension-set-schlauch-und-anschluesse 2. https://www.alphacool.com/shop/kuehlfluessigkeiten/eiswasser/27021/alphacool-tec-protect-ultra-clear-1000ml A small funnel would be helpfull...

Its really noisy if that is really the pump. Can you check it withou any fan is running? Maybe ask our support team if they have another idea: info@alphacool.com Because i have no more ideas right now. Like the spanish? Are they working in the middle of the night? Australia... nice :-)

We are in germany, so here it is 10am right now ;-) The noise is.... wow.... very noisy. I can`t hear the water flow, but that sound is mainly the pump? Really?

A bit air is always in the loop and a bubble is not a problem. To be honest, there must be a bubble inside. Because when water heats up, it expands. That's why you need a little air in the cycle, because air can be compressed, water cannot. But it shouldn't make much noise if you install the...

You are right to the extent that the dealer is responsible if the goods do not arrive. But in your case, the goods have arrived. Otherwise the package would not have been there. The problem here is that the goods were stolen in front of your door. And in case of theft, you have to file a report...

Die Eiswolf 2 für die 2080TI ist aktuell nicht auf End of Live gesetzt. Sie wird End of Live gehen, aber wir werden natürlich noch alle Vorbestellungen bedienen, bzw. sehen wie sich die Nachfrage verhalten wird. Unser Problem ist aktuell generell, das wir eine Bestellsteigerung um den Faktor 3-4...