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Hi, if you have already wrote a mail, you have to wait until my colleagues will answer you.

HI, in this case is sounds like that the copper plate is clogged. TO clean it you have to remove the copper plate, clean it with a soft tooth brush and destilled water and flush the system with distilled water. Then remount the copper plate and refill and vent the system.

HI, The Core Version is the normal Backplate, which is also included in our products. The Apex Version is replacing the original Backplate and stabilise the motherboard much more to avoid the bending problem. If you can use a contact frame with our water blocks I can´t say, since we are not the...

HI, following water block should be compatible. https://shop.alphacool.com/shop/gpu-wasserkuehlung/nvidia/11964-alphacool-eisblock-aurora-acryl-gpx-n-rtx-3080/3090-gamerock-mit-backplate

Hi, I have marked the threads in my post before. The threads are cut in the acrylic.

Hi, how old is your Eisbaer? Did you maintanance it? When the pump is running but the heat is not transferred, is the copper plate clocked and you have to clean the system.

Moinsen, wenn du solch eine Seriennummer hast, haben wir leider keinen passenden Kühler für diese Grafikkarte im Sortiment.

Hi, bitte wende dich bzgl. einer RMA direkt an unseren Support. Diesen kannste direkt unter info@alphacool.com erreichen

Hi, the terminal is mounted separately and has a normal G1/4" thread.

Hi, the only difference is the bottom.

Hi, Problems was known and is already fixed.

Moinsen, zugeschnittene Pads bieten wir für diesen Kühler leider nicht an. Du kannst jedoch der Anleitung die benötigten Dicken entnehmen und z.B. bei uns passende Pads erwerben. https://shop.alphacool.com/shop/waermeleitmittel/waermeleitpads/ Unsere Kühler sind so konzipiert, dass diese mit...

Hi the NVME water blocks are not compatible with any dimm ramm sticks and we don´t offer any cooler for such Hardware.

Moinsen, @RCEKH wenn die VPP APEX einen geringeren Durchfluss als die VPP655 hat, scheint die Pumpe tatsächlich einen Wegzuhaben. Hier am besten mal eine Mail an die info@alphacool.com senden um eine entsprechende RMA zu starten.

4mm will be to thick. The Backplate has been designed for 3mm pads as long as the pad is not sitting on any components. So if you are placing the thermal pads on components with 1mm height. You can only use a 2mm pad.

HI, sure you can use every M4 2mm washer. If you don´t have it anymore, you should be able to purchase some at a local store.

Moinsen, DIe VPP655 ist eine Original Laing D5. DIe Angaben kommen daher von Laing. Wie diese 1500l/h gemessen haben kein Plan. Sowohl die D5 als auch die VPP kommen in einem normalen Kreislauf auf 100-200l/h. Ist leider immer abhängig davon was für Komponenten verbaut sind und wie der...

AMD has often problems with the PCB since the RX6xxx series, whereby the PCB is not straight but wavy. In addition, the GPU DIES are not straight, but also curved. As the GPU hotspot sensors on AMD sit exactly on the GPU DIE, this is an indication that the GPU DIE is not in full contact with the...

HI, like all of our product has the radiator a G1/4" thread. Please also note, that every modification on the product will cause the lost of our offered warranty.

HI, the mountingbracket is the normal Intel version. The only thing you have to check is if you have a version with the AM4 bracket and the 2mm washers. The 2mm Washers will be needed for the socket 1700. In older versions the 2mm washers were only included in the AMD mounting kit...