Search results

Hi, i am sorry for the question but what is an S1 pump? How many bar does it supply?

Thank you very much. What about an Eisbaer solo and an additional radiator for it. You have then two pumps in the system and connect both products. Please check the link below: https://www.alphacool.com/shop/sets-systeme/eisbaer/25258/alphacool-eisbaer-aurora-solo-digital-rgb?c=21227

You are welcome.

Hi there, as you have mentioned we have the M11 Eiswolf for this graphcis card. There is no new Eiswolf which would match this card sorry for that. We have stoped to devolop new blocks for the 20XX series. Thank you.

You dont need to buy the pads extra just shoot an email to info@alphacool.com We will send you some pads no problem.

Hi There, We are very pleased to hear that you are pleased with our product. You dont need to apologize really. We are working on a software but due the virus issue everything changes at daily base. My last information is that it would be ready by the middle of the next year but i assume it...

Hi There, can please upload some photos fisrt or PM them to me? Thank you.

Hi Charles, your order is getting prepared together for the shipment. You will receive today or latest tomorrow an email with the tracking confirmation. If not just PM me and i will let you know.

Hey, you dont need to pay for the shipping. We will send you the pump via maxi mail. I need you to write an email to info@alphacool.com and tell them that you need a new pump. Thank you and have a nice day.

Hi There, this does not sound healty ar all. There is two options that we can offer. You contact Aquatuining regarding RMA or if you think you are able to change the pump we can send you one to replace the damaged one. Shipping will cost between 50 and 60 $. Depends which part in the US you live.

You are very welcome.

Hi, the package was send out on the 4th of August. On the 6th it left Germany and it is on the way to the US. I will PM you the tracking number in a minute.

Okay, please write an email to info@alphacool.com . We will send you a pump asap. Thank you.

You are very welcome Patrik and we have also refund the ammount today in the morning back to your credit card account. You should receive it today or latest tomorrow. You have a nice day too.

Your order has been cancelled. You have been informed via email about the balance to pay so we can ship you the new order. Please check your spam folder. The email was sent today in the morning at 08:48.

Hi Patrik, Are you sure with the order number? I can not find anything in our system with this number. Could you please re-check and let us know? Thank you.

Hi there, we are sorry for the trouble. As you have purchased the product directly from us we would replace the pump/block unit but the LT version is out of stock and we are acepting them to be on stock again mid of October. Do you think you can replace the pump by your own?

Hi there, we are sorry to hear that. Yes the product is under warranty and Amazon has to replace it. You need to contact your reseller directly. If they refuse just let us know so we can take action. You can PM me any time for further help. Thank you.

No this should be not the case it has to be the same size. Are you using our connections? If yes which ones? Please contact Titan Rig regarding this issue. They will send you a replacement part.

This is very risky to do so. The card can be easily damaged :) But thank you for the information.